Terms of Use

Last Updated: August 26, 2025

These Terms of Use (“Terms”) govern your access to and use of PromptSignal’s website, dashboard, APIs, and related services (collectively, the “Service”). The Service is operated by Dynamiq (“PromptSignal,” “Company,” “we,” or “us”), with a registered address at 1111B S Governors Ave STE 6798, Dover, DE 19904 US. By accessing or using the Service, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. The Service is intended for business use only and is not directed to consumers.

1. The Service

1.1 What we provide. PromptSignal is an analytics platform that helps organizations measure and analyze brand visibility, mentions, sentiment, and related signals across large language model (LLM) outputs and other sources. Features and modules may be described on our website and may evolve over time.

1.2 Changes. We may modify or discontinue features to improve performance, enhance security, comply with laws, or adapt to third‑party changes (e.g., LLM providers or data sources). If a change materially reduces core functionality, we will use reasonable efforts to notify you in advance.

1.3 Third‑party dependencies. The Service may rely on third‑party models, data sources, browsers, or infrastructure. Availability or behavior of those third parties is outside our control. If a third‑party service becomes unavailable or materially changes, we may adjust the Service accordingly.

1.4 No guaranteed results. Analytics, rankings, and insights are generated from dynamic sources (including LLMs) and may include inaccuracies, hallucinations, or incompleteness. We do not warrant specific outcomes or accuracy of any particular result.

2. Eligibility; Accounts

2.1 Business use only. You must use the Service solely for legitimate business purposes and in compliance with applicable laws.

2.2 Account security. You are responsible for your account credentials and for all activity under your account. Keep your API keys and logins confidential and promptly notify us of any suspected unauthorized use.

2.3 Administrators. If you add users/seats, you are responsible for their permissions and actions.

3. Your Content and Data

3.1 Ownership. You retain all rights to content, data, files, and materials you submit to the Service (“Customer Data”).

3.2 License to provide the Service. You grant us a worldwide, non‑exclusive, royalty‑free license to host, process, display, and otherwise use Customer Data solely to provide and maintain the Service; prevent or address service, security, and technical issues; and as otherwise permitted by these Terms or your instructions.

3.3 Privacy. Our processing of personal data is described in our Privacy Policy. Where required, we can offer a data processing addendum (DPA) for business customers.

3.4 Data export and deletion. During your subscription, you may export available Customer Data using provided tools. Upon termination, we will delete or de‑identify Customer Data within a reasonable period, except where retention is required by law or for legitimate business records (e.g., billing, security logs).

4. Acceptable Use

You will not, and will not permit others to:

• use the Service in violation of law or third‑party rights;
  
  
• upload unlawful, infringing, or harmful content (including personal data without appropriate rights or consents);
  
  
• attempt to access the Service or related systems without authorization, or probe, scan, or test their security;
  
  
• circumvent usage limits, rate limits, or access controls;
  
  
• reverse engineer, decompile, or attempt to derive source code of the Service;
  
  
• use automated means to scrape or extract data from the Service except through documented APIs and within granted limits; or
  
  
• build a competing service using the Service or its outputs in violation of these Terms.
  
  

We may suspend or restrict access for suspected violations. Where feasible, we will provide notice of the reason and steps to restore access.

5. Fees and Payment

5.1 Plans and pricing. Fees, plan limits, and billing cycles are as described in your order, checkout, or account settings. Taxes (e.g., VAT, sales tax) may apply and are your responsibility.

5.2 Invoicing and payment. Unless otherwise stated, subscriptions are billed in advance on a monthly or annual basis and renew automatically until cancelled. Payments are due upon receipt. Late amounts may accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We may suspend the Service for non‑payment after reasonable notice.

5.3 Refunds. Except where required by law or expressly stated otherwise, fees are non‑refundable. If we materially breach these Terms and do not cure after notice, you may terminate and request a prorated refund of prepaid, unused fees.

6. Intellectual Property; Feedback

6.1 Our IP. We and our licensors own all right, title, and interest in and to the Service, including software, algorithms, models, designs, and documentation. No rights are granted except as expressly set forth in these Terms.

6.2 License to use the Service. Subject to these Terms and your plan limits, we grant you a limited, non‑exclusive, non‑transferable right to access and use the Service for your internal business purposes during your subscription term.

6.3 Feedback. If you provide feedback or suggestions, you grant us a perpetual, irrevocable, royalty‑free license to use it without restriction or attribution.

7. Publicity

Unless you opt out by emailing us, you grant us the right to use your company name and logo to identify you as a customer on our website and in marketing materials in a factual manner. We will not disclose your confidential information.

8. Beta, Trials, and Pre‑Release Features

From time to time, we may offer trials, free plans, or features labeled alpha/beta/preview. These are provided as‑is, may be suspended at any time, and may not be subject to the same support or security commitments as generally available features.

9. Confidentiality

Each party may receive non‑public information marked or reasonably considered confidential (“Confidential Information”). The receiving party will use it only to fulfill these Terms, protect it with reasonable care, and not disclose it except to personnel and providers who need to know and are bound by confidentiality obligations. Exclusions apply for information that is public, independently developed, or rightfully received from a third party. If required by law to disclose, the receiving party will provide notice if legally permitted.

10. Warranties; Disclaimers

10.1 Mutual authority. Each party represents that it has legal authority to enter into these Terms.

10.2 Service disclaimer. THE SERVICE AND ALL OUTPUTS (INCLUDING LLM‑DERIVED RESULTS) ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, OR NON‑INFRINGEMENT. YOU ARE RESPONSIBLE FOR HOW YOU USE THE SERVICE AND ITS OUTPUTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY. The foregoing exclusions and caps do not apply to liability that cannot be limited under applicable law.

12. Indemnification

You will defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from and against third‑party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your unlawful use of the Service; (b) your violation of these Terms; or (c) Customer Data that infringes or violates rights of any person or entity.

13. Term; Termination; Suspension

13.1 Term. These Terms begin when you first access the Service and continue for your subscription term (or, for free plans, until terminated by either party).

13.2 Renewal and cancellation. Subscriptions renew automatically unless cancelled in your account or by written notice before the end of the then‑current term, per your plan’s notice requirements.

13.3 Termination for cause. Either party may terminate for material breach if the other party fails to cure within thirty (30) days after written notice. We may also terminate immediately if you become insolvent, cease business, or are suspended for repeated AUP violations.

13.4 Effect of termination. Upon termination or expiration, your right to access the Service ends. Sections intended to survive (e.g., fees due, IP, confidentiality, disclaimers, liability limits, indemnity, governing law) will survive.

14. Export; Sanctions; Compliance

You will comply with applicable export control and sanctions laws. You represent that you are not located in, and will not use the Service in, any embargoed country or on any restricted party list. You are responsible for complying with industry‑specific regulations applicable to your business use of the Service.

15. Changes to These Terms

We may update these Terms from time to time. For material changes applicable to existing subscriptions, we will provide notice (e.g., in‑app or by email). Your continued use after the effective date constitutes acceptance. If you do not agree to the changes, you may stop using the Service and, if applicable, cancel your subscription.

16. Governing Law; Venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflicts of law rules. The exclusive venue for any dispute arising out of or relating to these Terms or the Service shall be the state and federal courts located in Delaware, and each party consents to personal jurisdiction there.

17. Miscellaneous

17.1 Entire agreement. These Terms (and any order form or plan details referenced in your account) are the entire agreement between you and us regarding the Service, and supersede prior or contemporaneous agreements on the subject matter.

17.2 Assignment. You may not assign or transfer these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.

17.3 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (e.g., internet or provider outages, labor disputes, acts of God, war, governmental actions).

17.4 No waiver; severability. Failure to enforce a provision is not a waiver. If any provision is found unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder will remain in effect.

17.5 Notices. We may provide notices via the Service or email to your account email. Legal notices to us may be sent to legal@dynamiq.ai or to our registered address above.

18. Contact

For questions about these Terms, contact legal@dynamiq.ai or write to: Dynamiq, 1111B S Governors Ave STE 6798, Dover, DE 19904 US.

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